Denise Wiscount 
Member since Apr 3, 2016


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Re: “Five Dollar Food Festival Stops in Tucson to Celebrate Cheap Eats

The San Francisco Chocolate Factory is very unprofessional. Here is a feed from their facebook page.

This is what I posted to the $5 Dollar Food Festival organizers.....I had attended the $5 Dollar Food Fest in Tucson AZ on March 26th at the Kino Sports Complex. Its my understanding that your policy was as follows....Receipt Policy: If you do not get a receipt for each Food Plate you buy, you will get that Food Plate for FREE. (ALL Vendors are required to provide you a receipt for each and every transaction. Otherwise, they have to give you the meal for FREE.). However, the San Francisco Chocolate Factory DID NOT honor this policy. I ordered a chocolate covered cheesecake, paid for my purchase, the clerk gave me my change and started waiting on other patrons. I turned to leave and then I realized that I WAS NOT given a receipt. I went back to the stand, got the clerk's attention and informed him that I was not given a receipt and what the policy was on this, that was clearly advertised. The clerk was rude and told me that he will give me a receipt because he was not giving me my $5 dollars back. He then went to their register and printed off a receipt and literally threw it at me. I went to the ticket booth and was told that a manager was not available at that time and it might be a wait until the manager was available. This is very unprofessional and it all started with the man working at the San Francisco Chocolate Factory booth. All of your vendors should be abiding by your policy.

San Francisco Chocolate Factory reply: It was our policy to give you a receipt. However you walked off before we could have a chance to give you it. When you came back and ask for your receipt we had already thrown it out so I printed you another receipt. Bottom line is you got your receipt. Nuff said!

I didn't leave...I literally stood there waiting for the clerk to give me a receipt. When he wouldn't acknowledge me and started to wait on other customers, that is when I left. Bottom line...you didn't give me a receipt in the timely manner you should have, after I made my purchase. Rude and unprofessional.

San Francisco Chocolate Factory reply: I'm very sorry you feel you want something for nothing

A sincere apology from your company would have been sufficient. However, this comment feed showcasing your rudeness and unprofessionalism is sufficient.

0 likes, 2 dislikes
Posted by Denise Wiscount on 04/03/2016 at 5:12 PM

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