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Re: “Editor's Note

I totally agree that people should go to the source of their complaint first, rather than immediately go global on the web on the myriad of vehicles available. Along those lines, please consider how someone in my business (local restaurant owner) feels when people are able to write 'reviews' of their latest dining experiences on not only FB, but the dozens of other platforms and sites available. Diners can not only exaggerate, but totally misrepresent or worse, make up the whole review with no repercussions. Their 'review' can infiltrate the spidery web and reach millions. The owner has no recourse but to hope that a larger number of good reviews are posted to counterbalance the bad. So, as you said, I wish these people would contact us with problems or complaints directly. We are always happy to make things right. Colette Landeen, owner Jonathan's Cork

Posted by cari on 06/10/2011 at 10:09 AM

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