Great article, but is Sushi Tran really "...newly opened?" I have been going there for at least the past 5 or 6 years. Now that I've moved out of the area, I don't go as often as I would like. The service was always friendly and attentive. You are right, its nothing fancy, but it is tasty. ET.
I had family in town on Friday 2-Oct. My wife and I invited them over to Sur Real. As the five of us entered the dining room, we were greeted by a door man/ security guard who quickly informed us the kitchen was closing in 15 minutes and asked everyone for ID. If we wanted food, we had to place our order in the next five minutes. How about just welcoming your guests, appropriately informing them of the dining hours, and suggest that the bar is open and the views are amazing? Nope. He looked at my wife’s ID, and told her that her government issued Permanent Residency card was not acceptable to purchase alcohol in the State of Arizona. When I questioned him about it, he began to recite the A.R.S. number. He got about half way through it, and we turned around and walked out.
The fact that he is attempting to protect the restaurant from any liability involved of possibly serving alcohol to a minor is understandable. Maybe he thought we all looked really young (we’re in our mid-thirties). Perhaps it is the policy of the restaurant not to accept this form of identification. To quote Arizona Revised Statues to your guests in an attempt to embarrass my wife, and make both of us look like idiots for recommending the place, is completely unacceptable. This is not about the law; it is about customer service.
I will continue to encourage Tucsonans to support our locally owned restaurants, but I am afraid that some are dropping the ball on simple things that do not cost money- treating people right, being appropriately friendly, and taking pride in exceeding guests’ expectations.
By the way…
A.R.S 4-241(K) states that a valid unexpired passport or border crossing identification card that is issued by a government or a voter card that is issued by the government of Mexico if the passport or card contains a photograph of the person and the person's date of birth is a valid form of identification for the purpose of purchasing liquor in the State of Arizona. http://www.azleg.gov/ars/4/00241.htm
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I had family in town on Friday 2-Oct. My wife and I invited them over to Sur Real. As the five of us entered the dining room, we were greeted by a door man/ security guard who quickly informed us the kitchen was closing in 15 minutes and asked everyone for ID. If we wanted food, we had to place our order in the next five minutes. How about just welcoming your guests, appropriately informing them of the dining hours, and suggest that the bar is open and the views are amazing? Nope. He looked at my wife’s ID, and told her that her government issued Permanent Residency card was not acceptable to purchase alcohol in the State of Arizona. When I questioned him about it, he began to recite the A.R.S. number. He got about half way through it, and we turned around and walked out.
The fact that he is attempting to protect the restaurant from any liability involved of possibly serving alcohol to a minor is understandable. Maybe he thought we all looked really young (we’re in our mid-thirties). Perhaps it is the policy of the restaurant not to accept this form of identification. To quote Arizona Revised Statues to your guests in an attempt to embarrass my wife, and make both of us look like idiots for recommending the place, is completely unacceptable. This is not about the law; it is about customer service.
I will continue to encourage Tucsonans to support our locally owned restaurants, but I am afraid that some are dropping the ball on simple things that do not cost money- treating people right, being appropriately friendly, and taking pride in exceeding guests’ expectations.
By the way…
A.R.S 4-241(K) states that a valid unexpired passport or border crossing identification card that is issued by a government or a voter card that is issued by the government of Mexico if the passport or card contains a photograph of the person and the person's date of birth is a valid form of identification for the purpose of purchasing liquor in the State of Arizona.
http://www.azleg.gov/ars/4/00241.htm